HELP CENTER

Once an order has been placed, we are unable to make any changes.

To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted.

Please feel free to contact the courier if you wish to make any changes to your delivery address.

CONTACT US

We are open Monday-Friday and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 2-3 business days.

Once an order has been placed, we are unable to make any changes.

To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted.

Please feel free to contact the courier if you wish to make any changes to your delivery address.

CONTACT US

We are open Monday-Friday and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 2-3 business days.

**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.

After your order has shipped, you will receive a unique link via email to your order’s current status, where you can watch your shipment in real time.

Orders can also be tracked through the Shop App.

We apologize if anything like this ever occurs!! We are happy to look into this for you and make it right. In order to proceed, please click the link below to open a ticket. Please provide a picture of the item for quality control to ensure we bring this to the BYLT team’s attention.

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You will be refunded the original price paid for the item, minus any shipping fees.

Original shipping costs are not refunded.

There is a $7.00 BYLT return label fee.

Rewards points are refunded back into your account and can be used on your next order.

We’re excited to have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the styles you want, when you want them.

Here’s how it works:

Step 1: Add products to your cart and select “Klarna” when you check out.

Step 2: Enter a few personal details and you’ll know instantly if you’re approved.

Step 3: Klarna will send you an email confirmation and reminders when it’s time to pay.

Step 4: You can complete your future Klarna purchases with just one click!

For more information Visit Klarna's FAQs to Learn More.

Note: See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license

BYLT | About Klarna

We’re excited to have partnered with Afterpay to bring you new ways to pay at checkout. It’s a safe and simple way to get the styles you want, when you want them.

Here’s how it works:

Step 1: Add products to your cart and select “Afterpay” when you check out.

Step 2: Enter a few personal details and you’ll know instantly if you’re approved.

Step 3: Afterpay will send you an email confirmation and reminders when it’s time to pay.

US vs. International Customers Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Payment Schedule All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make payment before the due date if you choose to do so.

Delivery Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

For more information Visit Afterpay's FAQs to Learn More.

Using the returns portal located at the footer of our website, you are able to process a return request. Any order placed via Meta / Instagram Marketplace is not eligible for exchange or return for store credit.